General Returns and Exchanges

If for any reason you are not happy with the order please contact us by email ( and request an exchange or refund in writing.  We will get back to you and confirm your request.

Under the United Kingdom’s consumer protection rules, you have the right to cancel your order up to 7 days after order receipt, providing the items are in their original state, unworn and with all tickets and tags attached. Returns will be refunded minus the cost of postage.

Please take good care of any items you are returning, post them to: Zazcca - Returns, 149 Cuckmere Way, Brighton, BN1 8GH.  You will be responsible for return shipping costs. Please obtain Proof of Postage receipt.

Please remember to include your name, postal address and email address.  If you have the order number, please include that too.  If you would like an exchange, please state the item you would like instead. Once we have received the returned item we will send your exchange or refund your payment as quickly as possible.

As each piece is made -to-order you will have to wait for a replacement 1-2 weeks and the second delivery will be charged.